Frequently Asked Questions

How Can We Help You?

Frequently Asked Questions

Order

Can I shop without being a member?

Dear Customer, you cannot shop without being a member. You can create a membership here.

I have a new member discount, and it's not applying to the discounted item I added to my cart.

Dear customer, unless otherwise stated, our campaigns cannot be combined.

Is cash on delivery available?

Dear Customer, We do not have a cash on delivery payment method.

Is installment an option for credit cards?

Installment options are available for World, Bonus, Axess, Maximum, CardFinans, and Advantage credit cards for purchases made on naramaxx.com.

Shipping

Are deliveries made on public holidays?

Cargo companies do not deliver on public holidays.

When will my package arrive?

The order you placed will be delivered to you within 10 days at the latest, following the end of the campaign for the product you purchased. You can check your orders in the "My Orders" tab under the "My Account" section. Once your order has been delivered to the cargo company, you can find out the status of your order from the "Where is My Shipment?" link in the "My Orders" tab. When your order is out for delivery, you will be informed by SMS from the cargo company.

Can I change the delivery address for my order?

You can change the address for your order by calling 0850 302 77 77 or by sending an email to bilgi@naramaxx.com.

My order arrived while I wasn't home.

If you are not available at your address, the cargo company will leave a note informing you that you can pick up your package from the nearest branch. If you do not pick up your package from the specified branch within 3 days, your order will be returned to naramaxx.com.

Returns & Exchanges

Can I send my return with a different cargo company instead of Aras Cargo?

Dear Customer, Currently, we only have an agreement with Aras Kargo for returns. New companies will be added in the future.

Can products bought online be returned/exchanged in-store?

Dear Customer, We do not offer exchange or return options in our stores for purchases made online.

Product

Do you have a product size chart?

Dear Customer, you can find information about the product in the Product Details section.

Contact us

If you couldn't find an answer to your question, you can contact us.