Return Policy

What are the return conditions?

 

You can return products purchased from naramaxx.com within 14 days from the delivery date.

 

Products to be returned must be unused, with original packaging and product labels intact, and free from any damage or deformation caused by use.

 

Products are expected to be returned in the same condition as they were delivered to you. Returns of used products, products with removed tags, or products with damage or deformation caused by use are not accepted.

 

Shipping fees for returns are covered by NaraMaxx. Our customers are not charged any shipping fees for return shipments.

 

After products reach us, they are taken into the return approval process after our relevant teams perform the necessary checks. The inspection and approval process is completed within an average of 2–5 business days.

 

How can I return a product I purchased?

 

To create your return request, after logging into your account, you can initiate the return process by selecting the relevant order from the My Orders section.

 

The tags and barcode stickers of the products to be returned must not be removed.

 

Return Shipping Address

 

Address: DOSAB Erguvan Sokak No:1, Osmangazi / Bursa

Recipient: Öz Tekstil – NaraMaxx Online Attn.

Phone: 0850 302 77 77

 

You can send your return shipments to the address above, with recipient payment, via ARAS KARGO. The shipping fee for return shipments is covered by NaraMaxx.

 

How are returns handled for credit card installment payments?

 

For purchases made with a credit card through naramaxx.com, the approved return amount is transferred to the credit card you used for payment.

 

For installment purchases, the return amount may be reflected on your credit card each month for the corresponding installment amount, depending on your bank's practices. The time and manner in which the refund is reflected on the card may vary according to the banks' processing procedures.

 

You can track the relevant amount on your credit card statement after the return process is completed by your bank.

 

Can cosmetic products be returned or exchanged?

 

For products in the cosmetic category, such as perfumes, body sprays, and room fragrances, returns or exchanges cannot be made due to hygiene conditions.

 

Therefore, we kindly ask you to carefully review the product details and ingredient information before completing your purchase.