You must send the product(s) to us in their original, undamaged, unused packaging, without any damage resulting from misuse, and with the product label intact.
The customer is obliged to return the product in the condition it was delivered to them, and if used, to compensate for the loss in the product's commercial value due to such use.
After your product reaches us, it will be examined by the relevant departments and approved for return.
This process typically takes 2-5 business days.

You can return products purchased from our online store www.naramaxx.com within 14 days.
The "Tag, Barcode" stickers must not have been removed from the product to be returned.

To return the product you want: Go to the "My Orders" section and process the return from within your order.

Address: Dosab Erguvan Sokak No:1 Osmangazi/BURSA
Recipient Name: Öz Tekstil - For the Attention of NaraMaxx Online
Phone: 0850 302 77 77

You must send it to this address with "ARAS KARGO" as recipient-paid.

Note: In case of return requests, the shipping fee is covered by our company.

The full amount will be refunded to your bank from our www.naramaxx.com Online Store.
If you made your payment in installments, your refund will be reflected on your card each month as a positive balance equal to the installment amounts.
The monthly installment refund to your credit card is entirely related to the processes and practices of the banks.
You can get detailed information on this matter from your bank.
In addition, you will be able to see the refund transaction on your statement.

Note: The installment amounts you have paid will be reflected on your credit card as a positive balance with your first statement.

No shipping fee is deducted for returns of purchases over 2500.00 TL.
If you have an order under 2500.00 TL, and you did not cover the shipping cost when sending the returned item to us, the shipping fee will be deducted from your refund, and the remaining amount will be refunded.

There are no returns or exchanges for cosmetic products such as perfumes, body sprays, and room fragrances.